Delete
Account

Learn how to delete your Remarkable Presence account and what data will be removed.

Last updated: 26 September 2026

Delete Your Account in the App

The quickest way to delete your account is directly in the Remarkable Presence app:

  1. Open the app and sign in to the account you want to delete.
  2. Go to the Więcej (More) tab and choose Usuń konto (Delete account).
  3. Read the information about which data is deleted and which data stays with the company.
  4. Type the word USUŃ and confirm.

The account is deleted immediately. The app signs you out and removes the data stored on the device. After deletion you cannot sign in to this account, and the deletion cannot be undone.

Delete Your Account by Email

If you do not have access to the app, send an email to kontakt@remarkablesolutions.pl with the subject “Account Deletion”.

In your message, include the email address associated with your account (the address you use to sign in, including through a Google account). We may ask you to confirm that the request comes from the account owner. Your request will be processed within 30 days of receipt. The scope of deleted data is the same as for deletion in the app.

Data That Will Be Deleted

When the account is deleted, we delete or anonymise the data linked to you:

  • the user account: email address and name (replaced with anonymous values), the account in the sign-in service, and session tokens
  • roles, permissions and access to companies
  • notification settings, registered devices with their push notification tokens (Firebase Cloud Messaging), and notifications addressed to you
  • conversations with the in-app assistant and the information it remembers
  • subscription purchase events linked to your account
  • personal data in the security audit log: the entries remain, but they are anonymised and do not identify you

Data That Stays with the Company

Some data belongs to the client company, not to your account. Other users of that company use it too, so deleting your account does not delete it:

  • businesses and their data, including business profile data and statistics
  • posts and other content prepared or published for the company
  • integrations you connected for the company, together with their tokens: the Meta connection (Facebook and Instagram), including who created it; the Google Business Profile and Google Search Console connections, including the Google tokens and the email address of the Google account used to connect; the LinkedIn connection, including the LinkedIn member's name, email address and profile picture
  • the company's subscription: the record of the purchase stays with the company, without a link to your account

A company administrator can disconnect an integration in the app. You can also revoke the app's access in your Google, Meta or LinkedIn account settings. The client can request deletion of company data by contacting us at kontakt@remarkablesolutions.pl.

Subscriptions Purchased in Google Play

Deleting your account does not cancel a subscription purchased in Google Play. To stop payments, cancel the subscription in Google Play: Google Play Store app → profile icon → Payments & subscriptions → Subscriptions, or at play.google.com/store/account/subscriptions.

Data That May Be Retained

In accordance with applicable law, certain data may be retained for a specified period after account deletion:

  • Billing data and invoices: retained for the period required by tax regulations (5 years from the end of the tax year)
  • Server logs: technical data may be retained for up to 12 months for security purposes
  • Backups: deleted data may remain in backups until they are overwritten as part of the backup rotation cycle
  • Data required for contract fulfilment: if the account is deleted while an agreement with the client is in force, company data is kept until the agreement ends

Data Stored Locally on Your Device

When you delete your account in the app, the data stored on the device is removed automatically. If the account was deleted following an email request, you can remove local data as follows:

  • Uninstall the Remarkable Presence app, or
  • Go to your device settings → Apps → Remarkable Presence → Storage → Clear data

More information about data processing is available in our Privacy Policy.

Contact

If you have any questions about account deletion or personal data processing, please contact us: